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Return and Exchange

Return & Exchange Policy

 

ALL SALES ARE FINAL unless specified in our Return Policy.

When purchasing from The Luanria, please be reminded to shop wisely as we do we only offer refunds, exchanges, or returns for special cases specified below. We suggest you inspect your package upon arrival. In very rare cases, if there is a damaged item, missing item, or an incorrect item in the package, please contact us immediately through email at thelunariaco@gmail.com or through our Instagram page thelunaria_. 
Please ensure you check all the measurements given in the description of the item(s).
All sales are considered final. If you are not feeling certain or would like to request more information, we are always happy to answer any inquiries about the item(s) via emailthelunariaco@gmail.com or Instagram direct message.

Items can ONLY be returned under the following circumstances:

    • Products arrived damaged (photos/videos required).
    • Incorrect/wrong or missing products (videos required).
    • Item is incorrect size label and/or incorrect color (videos required)
    If any of the above-mentioned circumstances are met we will offer to replace, refund, and return the item

        Conditions where return of an item is NOT accepted:

          • Items can NOT be returned in the process of shipping.
            • Final sales, Clearance, and Limited edition items are not eligible for returns or exchanges.
              • We DO NOT accept returns in case of wrong size selection. In order to avoid disappointments of this kind, please carefully read the item description and refer to the item Size Chart before placing an order as most of our clothing comes in Asian Sizes which differ from US/EU/UK/AU sizes, we also have a Size Guide page to help you measure your body correctly. Please be sure to check the Size Chart before ordering (manual measurements are allowed to have +/- 1-3cm difference) - by comparing the item measurements to your own measurements, you should get a pretty accurate fit and be able to find out which size you should order or contact us for assistance. Furthermore, in accordance with our environmental policy, we do not approve fast fashion (order, try on, and return), and want to limit polluting round trips of goods.
                • After 3 days upon receipt, returns and exchanges won't be accepted. 
                  • Items returned with obvious use, washed, worn, or product stains will be subject to refusal. Items without original packaging and tags will also be subject to refusal.
                  • Please note that our Return Policy strictly doesn't support the following reasons: not as expected, I wear it and it does not look as beautiful on me as the model, changed my mind, delays in delivery, the style doesn't suit my body, item doesn't fit, no longer need the item(s), return without one of the above-mentioned reasons.

                  The below conditions are NOT related to quality issues:

                  (1) Loose threads, raw edges, thickness, touch, and color difference in monitor display are not considered as quality issues;
                  (2) Subjective dissatisfaction in style, color, and changes in personal reason is not considered as quality issues;
                  (3) Damages due to use, wash, care, improper maintenance, self-repair, modifications, or other human factors are not considered as quality issues;
                  (4) Defective goods that have been clearly indicated at the time of purchase are not considered as quality issues and will not be accepted for returns.
                  (5) Sizing issues are not considered as quality issues.

                  Restrictions

                  We are not responsible for any failed delivery attempt caused by the negligent behaviors of customers. Negligence includes but is not limited to:
                  incorrect information such as order address/contact number/customer's name. In this case, we are unable to file a refund for you after the item is shipped. If you find that your order information is wrong, please contact us at thelunariaco@gmail.com with your order number and correct information before your order is shipped out.

                  Return shipping costs

                  It's important to note that return shipping costs are not covered by The Lunaria. The customer will be responsible for choosing a reliable tracked delivery service and will need to retain proof of postage in the event that there is an issue in the postage process. We do not accept returns that do not have a tracking number because we won’t be able to identify which return package is yours.

                  Once we have received the item back and it has been checked, we will refund you the original amount minus (the initial shipping costs + China's Customs Import Tax). Purchases made using PayPal will have the non-refundable PayPal fees deducted from your final refund. If you have received free shipping, returned item(s) will have our standard shipping costs deducted from the amount.

                  Keep in mind that China's Customs Import Tax (VAT) will not be covered by The Lunaria: this will be deducted from the final refund.

                  Once your item has been returned and accepted for a refund,  you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we’ve approved your return, please contact us at thelunariaco@gmail.com.

                  To make return/exchange process as easy as possible, please strictly follow the guidelines below:

                  • Please contact us via email to get a return/exchange authorization and return address within 3 days of receipt. Items sent back to us without first requesting a return/exchange will not be accepted.
                  • Please do NOT send the items back to the address on the package. If your return/exchange request is accepted, we'll send instructions on how and where to send your package.
                  • Items must be in original condition: unworn, unwashed, unaltered, unused, and have not been dry cleaned or damaged. It must be in the same condition as when you received it. It must also be in the original packaging with all tags attached.
                  • Items can be returned through any courier of the customer's choice. We'd recommend giving priority to reputable and secure shipping companies like DHL, and FedEx for fast and safe shipping.
                  • Here are 3 mandatory requirements when returning item(s) to TheLunaria , please strictly follow these guidelines:
                    1. A valid tracking number is required.
                    2. The recipient's signature is required.
                    3. Guaranteed arrival date by the shipping company (less than 30 days). 
                  • Please note that any loss or damages in transit of return are the responsibility of the customer, so be sure to keep the proof of postage and a record of the tracking number as a reference.
                  • Customs Duties: The postage and possible TAXES incurred by the return or exchange are fully borne by the customer, otherwise after 30 days, the package will be automatically returned and additional storage fees may be incurred.
                  These above requirements are based on our calculations and experience, we kindly asked our customers to cooperate to avoid any unintended incidents arising. Once we have received the returned package, we will send an email notification and arrange a refund/exchange within 3-5 working days.

                  What if a refund is Late or Missing?

                  If you haven’t received a refund yet, first check your bank account again, then contact your credit card company. It may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us.

                  Please contact thelunariaco@gmail.com or send us a message via Instagram at thelunaria_. 

                  Thank you for your understanding and cooperation!

                   

                  The Lunaria

                  Welcome to The Lunaria, your ultimate destination for premium Asian brands. Located in Canada. We take pride in curating a wide selection of exquisite fashion products sourced directly from the finest Asian brands. Our mission is to bring you unique and stylish pieces that embody the essence of Asian fashion while promoting and celebrating the creativity and craftsmanship of the talented designers.

                  Explore our website, embrace your uniqueness, and indulge in the world of Asian fashion.

                  The Lunaria Brands